Privacy Policy

Effective Date: August 5, 2026

At GenXo, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the information you share when using our services. We are committed to safeguarding your personal information when you engage with our video editing, content production, podcast production, media consultancy, studio services, appointment scheduling, and related communications.

Information We Collect

When you use our services or visit our website, we may collect:

Your first name, last name, email address, and phone number

Information about your business, brand, or content production requirements

Project details, files, and content you choose to share with us

Information provided through contact forms, SMS or email opt-ins

Technical information such as IP addresses, browser types, device information, and access times

Cookies and similar tracking technologies to improve your browsing experience

How We Use Your Information

Provide the video editing, content production, podcast production, and creative services you request

Schedule consultations, manage projects, and communicate with you throughout the production process

Send updates regarding your enquiries, projects, appointments, or requested services

Share marketing communications and promotional offers only if you have opted in

Improve our website, services, and customer experience

Respond to your enquiries and provide customer support

We do not sell, rent, or share your personal information with third-party affiliates, partners, or unrelated companies.

SMS Communication and Consent

By opting in to receive messages from GenXo:

You consent to receive service updates, appointment reminders, project notifications, and promotional messages related to your enquiries or services.

Message frequency may vary based on your interactions.

Standard message and data rates may apply.

You can opt out at any time by replying STOP, or receive assistance by replying HELP.

Data Security

Data We implement appropriate administrative, technical, and physical security measures to help protect your personal information, including secure data storage and industry-standard security practices. While we strive to safeguard your information, no online system can guarantee absolute security.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors providing support services, such as customer service or technical assistance, is permitted only as necessary to provide our services.